Updated July 2020
Each villa is a private home. The Mustique Company Ltd. (the “Company”) acts as agent for the owner in facilitating the rental.
All reservations will be confirmed in writing and will not be considered guaranteed until the first deposit has been paid. No reservation however will be confirmed more than 12 months prior to arrival. Any requests for dates more than 12 months ahead will be provisionally held and confirmed 12 months prior to arrival.
Reservations must be accompanied at the time of booking by a 10% deposit. This deposit will be refundable up until 6 months prior to arrival. Thereafter it will be non-refundable in the event of a cancellation. The remaining 90% of the rental is due 3 months or 90 days prior to the date of arrival. In the event of a cancellation less than two months prior to arrival, this deposit will be non refundable*. Deposits on a villa rental will not be refunded if a visit is delayed or cancelled because of transportation difficulties. We strongly recommend therefore that you take out travel insurance. If, however you are unable to travel due to an official government mandate from point of origin or prohibited from entering Mustique due to a further lockdown or global pandemic 100% of your deposit will be refunded or rolled over to a future stay.
*Special conditions apply for bookings for the period between 15th December – 8th January – see below
For arrivals between 15th December and 15th January 2021
The Mustique Company and its booking agents do not accept liability or responsibility for any third-party costs, claims, or expenses incurred by the Customer in relation to or associated with the Customer travelling to and/or from the reserved villa. This includes International flights, land transportation, communications, insurance, lost property, medical services, etc. unless the conditions fall into acceptable cancellation terms below:
When a cancellation refund is payable?
Where the government of St Vincent and the Grenadines imposes a travel ban from your specific country of residence, or early departure for the period of your planned stay or any part thereof.
Where an official government mandate from your country of origin or a country of transit imposes a travel ban to Saint Vincent and the Grenadines.
When the Mustique Company is forced to cancel your confirmed accommodations due to health and safety and no suitable alternative can be made available.
When a cancellation refund is NOT payable.
Where you or anyone in your party tests positive for PCR antigen and cannot travel.
Where an international carrier cancels or amends your flight arrangements.
Where a PCR test certificate is not accepted by your carrier, a transit hub or by the immigration authorities of St Vincent and the Grenadines.
Where the company for health reasons amends the published calendar on island.
What are my obligations?
To comply with all the explicit travel advisories issued prior to departure by the Mustique Company
To comply with the travel restrictions and protocols mandated by your international carrier.
How do I cancel the booking?
You can cancel your existing booking up to 14 days after payment of the final deposit or 14 days after the date that the final payment was due – whichever is the sooner.
Villa Check in is at 4pm.
Villa Check out is at 12pm.
Should your flight to Mustique arrive earlier or if your departing flight is later, alternative arrangements will be made for your comfort.
In the event that your villa does not have an arrival on your departure date, your check out time may be extended however this must be confirmed in writing prior to arrival by your Villa Rentals agent. Your on-island account manager will reconfirm departure arrangements upon arrival, and we ask that you respect our arrival and departure times.
Upon arrival a guest account will be opened in your name. Any outstanding balance on your guest account, including all incidentals, must be settled prior to departure at the Mustique Company office. Please note any charges made to your Villa account will incur a 5%* Mustique Company admin fee.
*The Cotton House (Spa, Beach Cafe & Veranda Restaurant) and Basil’s Bar are exempt from the 5% admin fee.
The Mustique Company will endeavour to collect all receipts and invoices prior to your departure, however for last minute grocery orders this is not always possible, and your credit card will be charged for any late invoices which may come in after your departure. Your card will not be charged without prior notice and all receipts will be made available.
I acknowledge that I have read and understood these terms and conditions and agree to be bound by them. I undertake to sign a hard copy of these terms and conditions on arrival in Mustique solely in order to provide a physical record of my agreement.
The villas are fully staffed by the owners with a cook, maid and gardener, and in many instances, additional personnel. Members of household staff are employees of the villa’s owner and not of the Company. Each villa includes a vehicle. Additional vehicles are available for hire.
The undersigned guest is responsible for all acts of the undersigned guest’s family and all other persons invited into the villa. Guests must keep the villa and all appliances, equipment, furniture, furnishings and other personal property supplied therewith, clean and in good order and repair. Failure to do so will entitle the owner, or the Company on behalf of the owner, to make appropriate repairs at the undersigned guest’s expense. However, guests are not responsible for ordinary wear or damages by the elements. Guests must give the Company immediate notice in case of fire or other damage to the villa or contents.
Each Villa is a private home. Should you wish to hold a party or a special event at the Villa, this will require pre-approval and will incur additional costs.
Mustique is a private island owned by the Company and its licensees and managed by the Company. In consideration of being extended the privilege of visiting Mustique and using its amenities, each guest acknowledges and assumes the risk of injury, death, property loss or damage arising out of use of the island and all amenities thereon, from hazards known and unknown.
Neither the Company nor the villa owner, nor any employees and agents of either, shall be liable for any injury, death, property loss or damage occurring to any occupant of a villa or user of the island, and the undersigned guest hereby agrees to hold the Company and the villa owners, and all employees and agents thereof, harmless from any and all claims, suits, liabilities, damages, and expenses of every kind, including, without limitation, attorneys’ fees and costs of litigation or arbitration, arising out of any claim by or in favour of any person resulting from injury, death or property loss or damage occurring to any person in the undersigned’s party or any person using the villa as an invitee of either the undersigned or a person in the undersigned’s party, whether such injury, death, loss or damage occurs on Mustique, in or upon the surrounding waters, or during transit to and/or from Mustique.
The undersigned guest acknowledges that in the course of a visit he and his guests will have access to confidential information relating to the business, shareholders and clients of the Mustique Company Limited and licensees of the Mustique Company Limited being other visitors to the island including in particular (by way of illustration only and without limitation) photographs, films or other recordings taken or made by them or any person whatsoever of owners and renters of villas and their guests on the island of Mustique, whether it be within private villas or in the shared areas of the island.
The undersigned guest therefore agrees to accept the restrictions in this clause. The undersigned guest shall not use or disclose and shall ensure that any guest of his shall not use or disclose to any person or company or other entity any confidential information unless it be for strictly personal use and not for direct or indirect gain and not in such a way as would be likely directly or indirectly prejudice any other person, including by infringement of their privacy.
All persons on Mustique must comply with the laws of St Vincent and the Grenadines, including but not limited to driving regulations. Additionally, no person is entitled to drive on Mustique if not in possession of the ‘Mustique Right to Drive’. The undersigned guest agrees to comply with and ensure that his guests comply with all driving regulations, including but not limited to the prohibitions on driving under the age of 18, driving whilst under the influence of drink or drugs and driving carelessly or dangerously.
The undersigned guest hereby agrees to hold the Company and all employees and agents thereof harmless from any and all costs of every kind including, without limitation, attorneys’ fees and costs of litigation or arbitration, arising from any attempt deemed reasonable by the Company in its sole discretion to prevent the breach of any driving regulation by the undersigned guest or any guest of the undersigned guest or to advance any legal action against persons in breach of any driving regulation by the undersigned guest or any guest of the undersigned guest.
This agreement shall be governed by and construed in accordance with the laws of St. Vincent and the Grenadines and the parties submit to the exclusive jurisdiction of the courts of St. Vincent and the Grenadines.